Shipping

Clear expectations, from payment confirmation to delivery. Read this policy together with the order details shown at checkout.

Last updated: September 24, 2026.

Where we ship

We currently ship within the contiguous United States. Availability for a specific address is confirmed during ordering. We do not offer international delivery through the current storefront.

Processing and dispatch

Cash App and Zelle orders ship the next business day after we confirm payment and the order is ready for fulfillment. This is a processing estimate, not a guaranteed delivery date. Weekends, holidays, unresolved address questions or availability issues can affect dispatch.

Bank transfer (ACH) orders ship no sooner than five business days after payment so the transfer can complete before the package leaves; higher-value ACH orders may be held until the bank confirms settlement. Submitting an ACH payment or receiving an order reference does not mean funds are settled or the order has shipped. If an ACH payment is returned before dispatch, the order will not ship. We will communicate material delays and available options.

Rates, packaging and tracking

Shipping charges and available services are shown before you submit an order. We use tracked shipping and plain outer packaging. Carrier transit estimates begin after dispatch and are separate from our processing estimate.

A tracking number can be created before the package is handed to the carrier. Label creation alone is not proof of dispatch. Tracking may take time to update after carrier acceptance.

Address changes and delivery issues

Check the recipient name and full delivery address carefully. If a correction is needed, email [email protected] with your order number as soon as possible. We can only change an address if fulfillment has not progressed too far.

If a package is delayed, damaged, missing or marked delivered but cannot be located, contact us so we can review tracking and assist with the carrier. Keep packaging and photographs for damage claims.

The Refunds & returns policy sets out the claim process and reporting windows.

Receiving research materials

Peptide vials are supplied unreconstituted. We do not provide cold-chain shipping. Check the shipment against your order and contact the team about missing or incorrect items. Packaging and transport conditions do not establish suitability for human or animal use.

Products remain strictly for laboratory research. We do not provide instructions for personal dosing, administration or treatment.

Contact us

For questions about this policy, email [email protected].

Business mailing address: OP Industries, 3433 Hwy. 190, PMB 358, Mandeville, LA 70471-3101. Contact us before sending any return; this is not automatic return authorization.