Questions about your account, an order or a batch document? Contact the Otter Peps team directly. You do not need an account to ask for help.
Otter Peps is operated by OP Industries. References to “we,” “us” and “our” mean OP Industries.
Email the team
Our team monitors this inbox for order questions, account help, document requests and privacy requests.
Include your order number if you have one, the email used for the account and a brief description of what you need. Do not include passwords, payment credentials or medical information.
Orders and shipping
For address corrections or cancellation requests, contact us as soon as possible. For damaged or incorrect items, include photos and keep the packaging while we investigate.
Read Shipping and Refunds & returns for processing details and reporting windows.
Account and privacy help
Use reset your password if you cannot sign in. For an unresolved access issue, email the team with the account email and the error you see.
For access, correction or deletion requests, use the subject “Privacy request.” The Privacy policy explains how we handle information and communication preferences.
Payment security
This website uses HTTPS to encrypt information sent between your browser and our site. Payments are completed through the secure form or app of the payment service shown for your order. Never email card numbers, bank credentials or account passwords.
Read the payment terms before submitting an order.
Product documentation
Tell us the product name and batch or lot identifier, if available, so we can locate the relevant document. We can help with research-material information, but cannot advise on personal dosing, human or animal use, or treatment.
Business mailing address
OP Industries · 3433 Hwy. 190, PMB 358, Mandeville, LA 70471-3101
Contact the team before mailing any return. This address is for business correspondence and does not authorize a product return.
Still have a question?
Our team can help with account access, orders and product documentation.